1. What is Business Flow for? #
Track a business process end to end: steps, delays, exceptions and KPIs.
The principle #
Business Flow models a business process, such as order then payment then shipping, from business events. The app measures end-to-end delays, detects anomalies and tracks KPIs, for technical teams and business owners alike.
2. Key features #
What the app offers.
Overview #
| Feature | Role |
|---|---|
| Étapes | Defined by event.provider and event.type, five events at most per step |
| Exceptions | Events signaling a business incident: payment declined, shipping blocked |
| Vues | Tree view per step, Funnel view as a funnel (no branches) |
| Impact métier | Flows activated as entities: impact visible in Problems |
3. Getting started #
First steps.
Step by step #
- Send business events (OneAgent, API, RUM, logs).
- Create a flow and declare each step.
- Add business exceptions.
- Create alerts on flow KPIs.
Prerequisites #
- Business events in Grail;
storage:bizevents:readpermission.
A correlation key. Step events must share an identifier (order number) to be linked: plan it from instrumentation.
Sources #
From the official documentation consulted in November 2026: labels and availability change with platform versions.
