1. What is Grafana IRM: on-call and incidents for? #
Manage on-call, escalation and incident response in Grafana Cloud.
The principle #
Available in : ✕ OSS ✕ Enterprise ✓ Cloud
Grafana IRM (Incident Response & Management) combines on-call management (formerly Grafana OnCall) and incident management (formerly Grafana Incident): schedules, escalation chains, notifications, incident room, timeline and post-mortem.
2. Key features #
What the solution offers.
Overview #
| Feature | Role or availability |
|---|---|
| Astreintes | Schedules, rotations, overrides |
| Escalade | Escalation chains and notifications (SMS, call, apps) |
| Incidents | Declaration, roles, timeline, Slack integration |
| Intégrations | Alerts from Grafana and many external tools |
3. Getting started #
First steps.
Step by step #
- Create an on-call schedule.
- Define an escalation chain.
- Connect your Grafana alerts to an IRM integration.
- Declare a test incident and write its post-mortem.
Grafana Cloud only. Grafana OnCall OSS is no longer actively developed: IRM is the maintained solution. Self-hosted, Alertmanager covers alert routing, not on-call.
Sources #
From the Grafana Labs documentation consulted in November 2026: the split between editions and plans changes.
